At Bejoy Life Sdn Bhd, we strive to provide the best services/products to our customers. This Refund Policy outlines the conditions under which refunds will be processed. By purchasing our services/products, you agree to this policy.
2.1. Refunds are only applicable under the following conditions:
The service/product is defective, damaged, or not as described.
The service/product was not delivered or provided due to company error.
Cancellation requests made within [X] days from the purchase date, subject to approval.
2.2. Refunds will not be granted under the following conditions:
The customer changes their mind after the purchase.
The service/product has been used, accessed, or partially consumed.
The refund request is made after the specified refund period.
3.1. To request a refund, customers must:
Submit a written request via [email/contact form] within the eligible refund period.
Provide proof of purchase (receipt, transaction ID).
Explain the reason for the refund request with supporting evidence (if applicable).
3.2. Refund requests will be reviewed within [X] business days, and customers will be notified of the outcome.
4.1. Approved refunds will be processed using the original payment method.
4.2. Refunds may take [X] to [Y] business days to reflect in the customer's account.
4.3. If payment was made via a third-party platform (e.g., credit card, online payment gateway), processing times may vary based on the provider’s policy.
5.1. Bejoy Life Sdn Bhd reserves the right to modify this refund policy at any time without prior notice.
5.2. Any changes will be updated on our official website.
If you have any questions regarding our refund policy, please contact us
